Zencom Telecommunications
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Privacy Policy

Zencom Telecommunications


Zencom Telecommunications Ltd - Privacy Policy

Zencom Telecommunications Ltd (Zencom) is mindful of the importance of supporting our customers and those partners with whom we do business. 

We recognise the need to ensure any personal data we collect is properly protected and we are transparent and responsible in the way we handle it.

If you are an existing Zencom customer, Zencom may process your or your customers’ or end users’ personal data on your behalf as part of the services Zencom provides to you.  Details of this processing are provided in our business service agreement terms and conditions.  The terms and conditions are available on request.

From whom does Zencom collect personal data?  Zencom collects personal data from, customers, suppliers and professional advisers, and their employees with whom Zencom has an existing or prospective business relationship in order to manage the services offered.

Who is the controller?  In relation to such personal data Zencom acts as the controller and collects and processes such data on the grounds of its legitimate interest of managing the service relationship with the business customer.

What personal data does Zencom collect?  The personal data consists of any or all of the following: name, address, email, telephone numbers, communications records and letters.  The website will only collect contact information, including name, email address and phone number, if you submit a message to us via one of the www.zencomtele.com site contact web-forms.

How does Zencom collect personal data?  The personal data is collected during our engagement with Business Partners by email, phone, meetings, Zencom’s website: www.zencomtele.com

How does Zencom use the personal data?  The personal data is exclusively used for the management of the relationship with the Business Customer and, in the case of existing or prospective customers, for the promotion of services provided by Zencom that are relevant to them.  The personal data is not used for automated decision taking (including profiling).

With whom does Zencom share the personal data?  The personal data is shared by Zencom to our various suppliers who require that data in order to be able to provide their services to our customers.  They include KCOM plc, Vodafone plc, TalkTalk Telecom Group plc, Nine Telecom and Verizon Wireless plc.

Does Zencom transfer personal data outside the European Economic Area?  No personal data is transferred outside the EEA other than in the extreme scenario whereby example call data is sent to our USA supplier to assist in rectifying a particular telecoms fault.  Such transfer is subject to a data processing addendum pursuant to the EU standard contractual clauses for the transfer of personal data to processors established in non-EEA countries (Commission Decision 2010/87 of 5 February 2010).

How long does Zencom retain the personal data?  Personal data is retained for the duration of the relationship with the Business Partner and for a period of up to 7 years from the end of such relationship.

What rights do Business Partners have in relation to their personal data?  Business Partners have, in relation to their personal data, the following rights: right of access, right to rectification, restriction of processing, erasure (“right to be forgotten”), data portability, object to the processing, and their right not to be subject to an automated individual decision making. 

These rights can be exercised by contacting Zencom’s Compliance Officer, Zencom Telecommunications Ltd, 6th Floor, 2 Kingdom Street, London, W2 6BD. Tel: 020 7111 0100.  Email: co@zencomtele.com or by contacting the Information Commissioners Office on 0303 123 1113 www.ico.org.uk

Does Zencom use cookies in its website?  Zencom use cookies subject to the Zencom Cookie Policy available at www.zencomtele.com/cookies

How to contact Zencom?  Compliance Officer, Zencom Telecommunications Ltd, 6th Floor, 2 Kingdom Street, London, W2 6BD. Tel: 020 7111 0100.  Email: co@zencomtele.com