ZENCOM'S CORE PORTFOLIO OF TELECOM SERVICES:
0300, 0330, 0333, 0343, 0344, 0345, 0371 UK LOCAL
0800, 0808 UK FREE PHONE
INTERNATIONAL FREE PHONE
UNIVERSAL FREE PHONE
LOCAL PRESENCE 01, 02 WITH NGN FUNCTIONALITY
LEASED LINES ANYWHERE IN THE UK TO 1GBPS
ZENCOM'S ADDITIONAL ADD-ON SERVICES:
INBOUND CALL MANAGEMENT
CALL CENTRE INTERGRATION
PCI COMPLIANT NETWORK CALL RECORDING
DISASTER RECOVERY SUPPORT AND BUILDS
VOICEMAIL TO EMAIL
MID CALL DIVERT
CALL RATIO PLANS
NETWORK QUEUING AND IVR
REAL-TIME CALLER DATA
Zencom Telecommunications Ltd
Are you looking for one or all of the following solutions for your business?:
Then look no further. Zencom Telecommunications Ltd offers all these options and we are able to do this via a multitude of worldwide top tier networks. We personally manage your telecom service and supply in-depth monthly call records for your marketing and finance teams, as well as providing access to your own bespoke web portal to access your numbers directly and make number changes in real-time.
If your business requires calls to be recorded either occasionally or at all times, then we can provide a PCI compliant network call recording service. The recorded calls can be accessed via your own secure online portal for six months and provides an easily indexed search and find facility for accessing the exact recording you require.
AS THE MARKETING DIRECTOR, WHAT DO YOU REALLY WANT TO KNOW ABOUT YOUR CUSTOMERS?
Do you need a memorable golden number for your next marketing campaign? Do you need detailed call statistics and reports to monitor your advertising promotions? Do you need call recording to evaluate your customer experience and facilitate training? If your answer is yes to any of these, then call us 020 7111 0102 and we can assist you.
In addition to providing memorable golden numbers, Zencom supply geographic numbers that offer a virtual presence in the city when you have an office elsewhere.
Our pro-active account management team will set up a secure online website to enable you to access your company’s call statistics and show you how to use the wide range of management, customer service and marketing reports available, free of charge.
Our online call recording system is one of the best in the business, providing digitally encrypted call recordings. Ideal for staff training and dispute resolution, recordings are stored for six months and accessed via a password protected online account.
AS THE FINANCE DIRECTOR WOULD YOU PREFER FIXED OR VARIABLE COSTS?
Zencom offer a fixed cost solution on all inbound 03 numbers, enabling you to accurately forecast your yearly charges and allocate budgets accordingly.
The fixed cost offer has worked particularly well in the charity sector, whereby donations can be apportioned to the appropriate department with certainty that it will not go over budget if there is an unexpected surge in telephone calls, due to unknown and unplanned media exposure.
Zencom are able to use your existing 03 numbers or we can issue new numbers if required. We provide 24-hour support and service.
Zencom will provide a written guarantee to save your business money by moving to a fixed cost option from the variable option you currently have with your present supplier.
We provide comprehensive invoices via our secure online billing platform for complete analysis and control.
Zencom only deals with tier one providers, as this avoids any quality issues that can occur with smaller networks. Our network partners are: KCOM, Vodafone, Verizon and Deutsche Telekom.
These networks have been chosen for their state-of-the-art fibre optic platforms, switching capabilities and sophisticated intelligent routing.
Calls can be multi-routed, providing total resilience, enabling you and your company to have absolute confidence your customers can stay in touch at all times.
AS THE IT DIRECTOR DO YOU WANT MORE OR LESS CONTROL?
Many of our clients like to access their own personalised secure online portal and make their own moves and changes in real-time, with the knowledge our experts are in the background if support is required.
As IT Director you will have access to a myriad of advanced routing features and have the tools to build your own bespoke call plans, all via the Zencom portal.
We offer total control of your non-geographic numbers with our online moves and changes service allowing you to make number changes in real-time.
Many of our clients require disaster recovery plans. These can be activated to cover any incident that results in the loss of your telephone service, such as a fire alarm evacuation. Zencom provide disaster recovery plans free of charge.
We support a wide range of clients, from large corporations to small businesses, covering many business sectors:-
Automotive, Shipping, Retail, Fashion, Banking, Advertising & Media, Sporting, FMCG, Insurance, Legal, Not for Profit, Electronics
Our expertise, flexible approach and superb rates have made us one of the preferred telecoms providers for a growing number of UK businesses.
Customer service is a key requisite for a successful supplier. Your business will require support and Zencom excel at support.
We are here to assist you and make sure your communications service is fully supported at all times. We are always available to answer any of your telecom questions or queries, however complex and we pride ourselves on responding to your business requirements within minutes and not hours like many of our competitors.
Use the form below to contact us regarding your legal enquiry. Please be as detailed as possible. Include your industry along with any specific document requests. To help us best service your enquiry, we recommend that you first describe the issue you’re having before telling us what you want to achieve. You may also email or call us to make an appointment.
For job opportunities, please email us your resume. We’re always looking for new and exceptional talent to lead the firm into uncharted fields of practice.